Customer-Driven Sales Associate | In-Store Expert

Costello's Ace Hardware; Severna Park (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Costello's Ace Hardware in Severna Park, MD is seeking a friendly Retail Associate to greet customers, answer questions, and assist with store operations on the sales floor. You will help with merchandising, promotions, and daily tasks to ensure a top-notch shopping experience.

The role requires excellent customer service, strong communication, and the ability to lift up to 50 pounds. Flexibility for evenings and weekends is expected, with basic math and computer skills for POS and loyalty

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service skills essential.
• Strong communication and interpersonal abilities required.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to lift and carry up to 50 pounds.
• Basic math and computer skills needed.

Responsibilities

• Greet every customer and apply the E.C.E.T. process in all interactions.
• Answer questions and provide information on procedures and policies.
• Maintain workstation readiness and store cleanliness.
• Assist in training and development of peers and participate in daily huddles.
• Assist with merchandising, promotions, and store cleanliness standards.
• Ring transactions and encourage Loyalty Card sign-ups at checkout.

Skills

Excellent customer service

Strong communication

Teamwork

Flexible schedule

Lift up to 50 pounds

Basic math and computer skills

Education

High School Diploma or equivalent

Job description

Costello's Ace Hardware in Severna Park, MD is seeking a friendly Retail Associate to greet customers, answer questions, and assist with store operations on the sales floor. You will help with merchandising, promotions, and daily tasks to ensure a top-notch shopping experience.

The role requires excellent customer service, strong communication, and the ability to lift up to 50 pounds. Flexibility for evenings and weekends is expected, with basic math and computer skills for POS and loyalty