Retail Store Lead — Operations & People Manager

PHANTOM FIREWORKS SHOWROOMS LLC; Monroeville (Allegheny County); On-site; USD 55,000 - 70,000; Full time

Job summary

PHANTOM FIREWORKS SHOWROOMS LLC in Monroeville, PA is seeking a dynamic Retail Manager to join our showroom team. This full-time, year-round position supports the Showroom Manager, trains staff, and ensures a safe, well-stocked store.

You will lead hiring, scheduling, and supervision, maintain cash controls and inventory accuracy, and uphold company policies while delivering top-notch customer service. Travel for trainings and conferences is required.

Qualifications

• Previous retail or supervisory experience preferred
• Strong leadership, organizational, and multitasking skills
• Experience with cash handling and basic financial reporting
• Proficiency with POS and inventory systems
• Strong communication and customer service skills
• Ability to identify and resolve issues proactively
• Ability to stand for extended periods and work flexible hours
• Ability to work seasonal hours
• Willingness to travel for training and conferences

Responsibilities

• Support the Showroom Manager in all aspects of store operations
• Maintain a safe, clean, and fully stocked store environment
• Hire, train, schedule, and supervise employees
• Ensure compliance with company policies and document/report issues
• Oversee inventory management, including cycle counts and discrepancy resolution
• Manage cash handling, daily balancing, deposits, and financial reporting
• Complete weekly reconciliations (banking, payroll, expenses, petty cash)
• Maintain proficiency in POS, inventory, and ordering systems
• Oversee store security, including equipment checks and monitoring potential risks
• Assist with local advertising, signage, and community engagement efforts
• Conduct performance evaluations and provide ongoing coaching
• Attend required trainings, meetings, and annual conferences (travel required)
• Perform other related duties as assigned

Skills

Leadership

Organizational skills

Customer service

Communication

Cash handling

Supervisory experience

Inventory management

Problem solving

Tools

POS systems

Inventory software

Job description

PHANTOM FIREWORKS SHOWROOMS LLC in Monroeville, PA is seeking a dynamic Retail Manager to join our showroom team. This full-time, year-round position supports the Showroom Manager, trains staff, and ensures a safe, well-stocked store.

You will lead hiring, scheduling, and supervision, maintain cash controls and inventory accuracy, and uphold company policies while delivering top-notch customer service. Travel for trainings and conferences is required.