Showroom Operations Leader — Retail Management

PHANTOM FIREWORKS SHOWROOMS LLC; Greensburg (Westmoreland County); On-site; USD 59,237,000 - 64,747,000; Full time

Job summary

Phantom Fireworks Showrooms LLC in Greensburg, PA is seeking a full-time Retail Manager to lead showroom operations, drive customer service excellence, and manage staff. The role involves cash handling, POS expertise, inventory control, and ensuring compliance with company policies.

You will recruit and train associates, monitor performance, and coordinate with corporate for budgeting and reporting. Occasional travel for trainings may be required.

Qualifications

• Leadership experience in retail or store operations management.
• Strong organizational, multitasking, and problem-solving skills.
• Experience with cash handling, reporting, and basic financial reconciliation.
• Proficiency with POS systems and inventory management.
• Ability to lead, train, and develop a team.
• Strong communication and customer-service skills.
• Ability to work flexible hours, including travel for training/conferences.
• Ability to work seasonal hours.

Responsibilities

• Oversee all aspects of store operations, ensuring a safe, clean, and fully stocked environment.
• Recruit, interview, hire, train, schedule, and manage store employees.
• Ensure compliance with company policies; document and report infractions.
• Provide ongoing coaching, performance evaluations, and termination recommendations as needed.
• Maintain knowledge of POS systems, inventory, and ordering processes.
• Manage inventory levels and oversee post-season returns to the warehouse.
• Inspect rental equipment for safety and functionality.
• Handle all cash management duties, including daily balancing, deposits, and reporting to corporate.
• Complete weekly reconciliations and track expenses for budgeting.
• Ensure staffing levels during peak/seasonal periods.
• Deliver high levels of customer service through product knowledge and team support.
• Assist with permitting, inspections, and required compliance activities.
• Attend required trainings and meetings (travel may be required).
• Perform other duties as assigned.

Skills

Leadership

Team management

Organizational skills

Cash handling

POS systems

Inventory management

Coaching & training

Communication

Flexible hours

Tools

POS systems

Job description

Phantom Fireworks Showrooms LLC in Greensburg, PA is seeking a full-time Retail Manager to lead showroom operations, drive customer service excellence, and manage staff. The role involves cash handling, POS expertise, inventory control, and ensuring compliance with company policies.

You will recruit and train associates, monitor performance, and coordinate with corporate for budgeting and reporting. Occasional travel for trainings may be required.