Retail Store Lead - Customer Experience & Ops

Ultipro; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Pacsun is seeking an Assistant Store Manager at Crabtree Valley Mall in Raleigh, NC to lead a customer-first, high-performing store. You will assist the Store Manager in driving top-line sales, maintaining store standards, and motivating team members to deliver an engaging shopping experience.

The role requires strong communication, presentation skills, and a solid grasp of store operations. This full-time position expects flexibility for weekends, nights, and peak seasons to meet business needs.

Qualifications

• Effective written, verbal and presentation skills.
• Strong communications skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Lead a customer-focused, sales-driven store environment.
• Ensure policy compliance and resolve customer issues with a 'solve for yes' mindset.
• Maintain a clean, safe, and organized store and stockroom.
• Provide coaching and feedback to Sales Associates to improve performance.
• Support and execute visual directives and uphold brand standards.
• Assist in shifting responsibilities as floor supervisor during non-peak periods.

Skills

Effective communication

Verbal presentation skills

Mathematical proficiency

Computer skills

Education

High School Diploma or equivalent

Job description

Pacsun is seeking an Assistant Store Manager at Crabtree Valley Mall in Raleigh, NC to lead a customer-first, high-performing store. You will assist the Store Manager in driving top-line sales, maintaining store standards, and motivating team members to deliver an engaging shopping experience.

The role requires strong communication, presentation skills, and a solid grasp of store operations. This full-time position expects flexibility for weekends, nights, and peak seasons to meet business needs.