Retail Store Lead: Customer Experience & Ops

Dollar General; Friend (NE); On-site; USD 38,000 - 55,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager to help maintain a clean, organized store focused on customers. You will assist with supervision, merchandise presentation, deposits, and daily tasks to maximize profitability and satisfaction while protecting assets.

The role includes leading customer service, scheduling, training, planograms, inventory control, and cashier accountability. Strong communication, organization, and problem-solving are essential.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.
• Effective interpersonal, written and oral communication skills.
• Ability to solve problems and deal with a variety of situations.
• Good organization skills with attention to detail.
• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations and cash handling.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service leadership

Problem solving

Attention to detail

Organizational skills

Effective communication

Supervisory experience

Cash handling

Education

High school diploma or equivalent

Tools

Cash register

Job description

Dollar General is seeking an Assistant Store Manager to help maintain a clean, organized store focused on customers. You will assist with supervision, merchandise presentation, deposits, and daily tasks to maximize profitability and satisfaction while protecting assets.

The role includes leading customer service, scheduling, training, planograms, inventory control, and cashier accountability. Strong communication, organization, and problem-solving are essential.