Retail Store Lead: Customer Experience & Operations

Vuori; New York (NY); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Assistant Store Manager in Flatiron, NY to help lead the store team and deliver exceptional customer experiences. You will coach staff, manage the sales floor, and ensure brand standards are met in a fast-paced environment.

The role emphasizes product knowledge, relationship-building with guests, and daily operations support alongside the Store Manager. Weekend availability and reliability are essential.

Qualifications

• Leadership experience in retail.
• Ability to work mornings/evenings and weekends.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of fashion or activewear is a plus.

Responsibilities

• Create an unforgettable customer experience.
• Lead the sales floor to prioritize customer experience.
• Prepare fitting rooms, assist with sizing and feedback.
• Build lasting customer relationships through product knowledge and events.
• Stay informed on new and best selling products.
• Assist Store Manager with daily operations and team motivation.
• Communicate inventory needs to support business goals.
• Oversee weekly restock, inventory counts, and backroom organization.

Skills

Leadership

Customer service

Communication

Time management

Organization

Tools

Aloha POS

Job description

Vuori is seeking a Retail Assistant Store Manager in Flatiron, NY to help lead the store team and deliver exceptional customer experiences. You will coach staff, manage the sales floor, and ensure brand standards are met in a fast-paced environment.

The role emphasizes product knowledge, relationship-building with guests, and daily operations support alongside the Store Manager. Weekend availability and reliability are essential.