Retail Store Lead - Customer Experience & Operations

Dollar General; Burlington (ND); On-site; USD 40,000 - 52,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager to support daily store operations, supervise staff, and uphold a customer-first culture. You will assist with scheduled staffing, training, merchandising, and ensuring loss prevention while protecting company assets.

The role requires strong communication, organization, and cash-handling skills, with an emphasis on accuracy, safety, and customer satisfaction in a busy retail environment.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager’s absence.

Skills

Customer service leadership

Cash handling

Cashier accountability

Merchandise presentation

Communication skills

Problem solving

Organizational skills

Safety compliance

Education

High school diploma or equivalent

Tools

Cash register

Scanner

Pricing guns

Rolltainers

U-boats (six-wheel carts)

Job description

Dollar General is seeking an Assistant Store Manager to support daily store operations, supervise staff, and uphold a customer-first culture. You will assist with scheduled staffing, training, merchandising, and ensuring loss prevention while protecting company assets.

The role requires strong communication, organization, and cash-handling skills, with an emphasis on accuracy, safety, and customer satisfaction in a busy retail environment.