Retail Store Lead & Client Experience Champion

TravisMathew Company; Waikoloa (HI); On-site; USD 50,000 - 60,000; Full time

Job summary

TravisMathew, a premium apparel brand blending performance and lifestyle, is seeking an Assistant Store Manager to support daily store operations, sales, and service.

The role requires 3+ years in client service and 2+ years in retail management, with a Bachelor’s degree preferred. You will drive sales, oversee merchandising and CRM activity, and lead a team to deliver exceptional customer experiences while collaborating with cross-functional partners.

Qualifications

• Bachelor's degree preferred.
• Minimum 3 years’ experience in a client service-related capacity.
• Minimum 2 years’ experience in retail store management.

Responsibilities

• Provide approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales.
• Assist in developing and implementing strategies to drive sales and key performance indicators.
• Assist in recruiting and training a team of support managers and client experience focused associates.
• Train and coach team to meet and/or adhere to client service standards and company policies and procedures.
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Implement product and visual merchandising directives and techniques to maximize space and drive sales.
• Manage inventory control procedures including product receipt, transfers and returns.
• Manage and maintain store cleanliness and organization, including front of house and stock space.
• Foster a work environment focused on teamwork and productivity.
• Proficient in Microsoft Applications
• Proficient in back-office operations management
• Proficient in visual merchandising
• Ability to recruit, train, manage and develop a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays
• Strong written and verbal communication skills

Skills

Leadership

Sales focus

Customer service

Team training

Communication

Microsoft Office

Back-office ops

Visual merchandising

Recruitment

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

CRM software

Job description

TravisMathew, a premium apparel brand blending performance and lifestyle, is seeking an Assistant Store Manager to support daily store operations, sales, and service.

The role requires 3+ years in client service and 2+ years in retail management, with a Bachelor’s degree preferred. You will drive sales, oversee merchandising and CRM activity, and lead a team to deliver exceptional customer experiences while collaborating with cross-functional partners.