Retail Store GM – Growth & Mission

MERS Goodwill; Belleville (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Monthly bonus potential up to $1000

Quarterly bonus potential up to $1500

Individual and family medical benefits

Dental and vision benefits on the hire

Employer Paid Basic Life and AD&D

403(B) Retirement on date of hire

403(B) Retirement + Employer Match

401(A) Retirement on date of hire

PTO accrual up to 15 days

Employee store discount

Paid holidays

Flexible Schedules

Career Growth opportunities

Job summary

MERS Goodwill in Belleville, IL is seeking an energetic General Manager to lead the Belleville Store - N Belt W team. The role requires a dynamic leader who can manage operations, staff, and budget while upholding our mission of Changing Lives Through the Power of Work.

You will drive customer service, ensure safety, and deliver results, with a 25% travel expectation and an hourly pay rate of $25. Bonus potential up to $18,000 annually.

Qualifications

• 3 years of Retail, Warehouse, or Logistics Management experience required.
• Valid MO or IL state driver’s license and insurance required.
• Excellent interpersonal and communication skills including customer service and teamwork.
• Leadership skills with decision-making, goal-setting, and accountability.
• Comfortable with workplace technology like registers, scheduling, and inventory software.

Responsibilities

• Overseeing store operations, resources, and budgets to meet goals.
• Model core values to ensure safety, ethics, and quality in the store.
• Supervise, direct, and train staff to perform their duties.
• Provide superior customer service to ensure donor and shopper retention.
• Coach employees on performance, including disciplinary actions when needed.
• Assign daily duties to achieve operational tasks and efficiency.
• Identify employees for advancement based on performance.
• Safeguard company property and information; report theft or misconduct.
• Read and enforce all agency policies and values.
• Arrange replacements for absent staff and assist with payroll.
• Eliminate wasteful practices via process improvement.
• Maintain professional appearance per dress code.

Skills

Interpersonal communication

Customer service

Leadership

Teamwork

Problem solving

Conflict resolution

Organizational skills

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

POS registers

Scheduling software

Inventory management software

Driver's license

Job description

MERS Goodwill in Belleville, IL is seeking an energetic General Manager to lead the Belleville Store - N Belt W team. The role requires a dynamic leader who can manage operations, staff, and budget while upholding our mission of Changing Lives Through the Power of Work.

You will drive customer service, ensure safety, and deliver results, with a 25% travel expectation and an hourly pay rate of $25. Bonus potential up to $18,000 annually.