Store General Manager: Lead Ops, Earn Bonuses & Benefits

MERS Goodwill; Eureka (MO); Híbrido; USD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus up to $1000

Quarterly bonus up to $1500

Individual and family medical benefits

Dental and vision benefits

Life and AD&D Insurance

401K/403B Retirement plans

PTO accrual up to 15 days

Paid holidays

Flexible Schedules

Descripción de la vacante

MERS Missouri Goodwill is seeking an energetic General Manager to join our Eureka Store team. The ideal candidate will manage store operations, staff, budgets, and ensure safety, ethics, and quality while delivering excellent donor and customer service.

This role offers an hourly full-time schedule, with a base rate of $25 per hour and bonus potential up to $18,000 per year, plus comprehensive benefits including medical, dental and retirement plans.

Formación

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a valid MO/IL driver’s license.
• Excellent interpersonal and communication skills including customer service and teamwork.

Responsabilidades

• Overseeing store operations, resources, and budgets to meet goals.
• Model core values and promote safety, ethics, and quality.
• Supervise, direct, and train staff and ensure essential functions.
• Provide superior customer service to ensure retention and satisfaction.
• Coach employees and manage performance and disciplinary actions.
• Assign daily duties to achieve operational tasks.
• Identify employees for advancement and safeguard company property.
• Enforce agency policies and values; manage payroll approvals.
• Eliminate wasteful practices through process improvements.
• Maintain professional appearance per dress code.
• Monthly bonus up to $1000; Quarterly bonus up to $1500.

Conocimientos

Customer service

Conflict resolution

Teamwork

Leadership

Decision-making

Problem-solving

Communication skills

Motivation

Educación

High School Diploma/GED

Bachelor's Degree preferred

Herramientas

Inventory management software

Scheduling software

POS/register systems

Descripción del empleo

Select how often (in days) to receive an alert:

Required Travel:0%
Position Type:Hourly Full-Time
Hourly Rate:$25.00
Bonus Potential: Up to $18,000/year

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalGeneral Managerto join ourEureka Storeteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.
• Individual and family medical benefits.
• Individual and family dental and vision benefits on thefirst of the month following the hire date.
• Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
• 403(B) Retirement on date of hire.
• 403(B) Retirement + Employer Match after one year of employment
• 401(A) Retirement on date of hire.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.