Retail Store Assistant Manager

United Parcel Service, Inc.; New York (NY); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedule

Sick Pay

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Paid Training

Employee Discounts

Uniforms Provided

Job summary

The UPS Store in New York, NY is hiring an Assistant Store Manager to support the Store Manager in daily operations, ensuring world-class service and cost control.

The ideal candidate has a high school diploma or GED, 2–3 years of customer-facing supervisory experience in retail, and strong computer skills. The role involves scheduling, reporting, and helping drive store profitability.

Compensation ranges from $45,000 to $48,000 per year with room for growth; weekend availability may be required.

Qualifications

• 2–3 years of customer-facing supervisory experience in a retail setting.
• High school diploma or GED; college coursework or degree preferred.
• P&L experience preferred.
• Strong computer skills including Microsoft Office and Adobe Suites.

Responsibilities

• Helps with personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and helps facilitate weekly or monthly staff meetings.
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction.
• Available to work weekends as required.
• Helps develop and implement the store marketing program.
• Helps manage store financials and prepare/reporting.

Skills

Customer service leadership

People management

Strong communication

Team motivation

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store is a network of individually owned and operated franchised service centers specializing in small business solutions.

The Assistant Store Manager helps the Store Manager run the day-to-day operations of the retail location. He or she may be required to open and close the store, help manage productivity and ensures the store's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Store Manager and provided to the franchise owner.

The Assistant Sales Manager is involved with profit / loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), two to three years of customer facing supervisory experience in a retail setting, retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the StoreManager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

Compensation $45,000 - $48,000, depends on skills and experience with room for growth.

RESPONSIBILITIES

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Available to work weekends as required
• Helps develop and implement the store marketing program
• Helps manage storefinancialsand prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee storemaintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

SHIFTS

• Mornings
• Afternoons
• Weekends

QUALIFICATIONS

• 2 to 3 years of customer facing supervisory experience in a retail setting
• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

BENEFITS

• Flexible Schedule
• Sick Pay
• Insurance; medical, dental and vision
• Holidays
• 401K Retirement Savings Plan with match
• Paid Training
• Employee Discounts
• Uniforms Provided

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.