Retail Stock & Customer Service Associate

Michaels Stores; Onalaska (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

The Michaels Companies Inc. is seeking a motivated team member in Wisconsin to deliver friendly customer service, assist shoppers, and support fast, accurate checkout experiences. You will help with product location, enroll customers in rewards programs, and participate in BOPIS/SFS and stock replenishment.

The role involves standing for long periods and assisting during evenings/weekends. Benefits include employee discounts and a range of coverage options; all team members are expected to

Qualifications

• Retail or customer service experience preferred.
• Must be at least 16 years old in the U.S.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Card enrollments.
• Assist with Omni channel processes (BOPIS and Ship From Store).
• Participate in truck unloading, stocking, and planogram processes.
• Maintain store appearance and handle merchandise returns as needed.

Skills

Customer service

Cash handling

Retail operations

BOPIS/SFS knowledge

Tools

POS system

Job description

The Michaels Companies Inc. is seeking a motivated team member in Wisconsin to deliver friendly customer service, assist shoppers, and support fast, accurate checkout experiences. You will help with product location, enroll customers in rewards programs, and participate in BOPIS/SFS and stock replenishment.

The role involves standing for long periods and assisting during evenings/weekends. Benefits include employee discounts and a range of coverage options; all team members are expected to