Retail Staff Assistant (Team Lead)

AAA Mid-Atlantic; Fredericksburg (VA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid time off

Paid holidays

AAA Membership

Learning reimbursement

Volunteer opportunities

Job summary

AAA Club Alliance is hiring a full-time Retail Staff Assistant/Team Lead in Fredericksburg, VA. You will mentor staff, drive sales, and ensure excellent member service while supporting daily store operations.

The role involves upselling AAA memberships, credit cards, and travel-related services, plus assisting with travel planning and roadside support during busy periods. A strong candidate has 3+ years in sales and leadership. Notary readiness is valued.

Qualifications

• 3+ years sales and customer service experience
• Prior lead or supervisory experience preferred
• Strong written and oral communication skills
• Ability to navigate multiple websites and programs
• Geography knowledge is beneficial
• Notary Public designation or willingness to obtain within 6 months

Responsibilities

• Enhance the customer experience and guide a team to success
• Upsell and cross-sell AAA products (memberships, credit cards, insurance)
• Assist members with travel planning (car rentals, hotels, packages)
• Answer overflow Roadside Assistance calls during peak times
• Provide backup in Cashiering, Tag and Title, and IDEMIA services
• Support the Retail Manager by leading associates and boosting store performance

Skills

Sales experience

Leadership

Customer service

Written and verbal communication

Education

High school diploma or equivalent

Notary Public designation or willingness to obtain

Tools

Computer skills

Job description

Join Us Today!

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts.

AAA Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/ Team Lead! Check out what AAA can offer you:

• The starting base compensation for this position is $22.58 to $28.86 hourly. Actual paywill be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

• This position is eligible to earn incentive pay , with an average payout of $162.00 - $566.00 per month.

• Store hours from Monday to Friday 8AM to 6PM and Saturday, 8AM to 5PM; 37.5 Hour Work Week

• No Sundays!

• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 2871 Plank Road, Fredericksburg, VA 22401

What our Retail Staff Assistant/ Team Leads do:

• Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.

• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.

• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

• Support the Retail Manager by leading associates and enhancing the store's success.

What you will need:

• Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.

• Previous experience in a lead or supervisory position is preferred.

• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.

• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.

• Basic geography knowledge is beneficial.

• Notary Public designation or willingness to obtain with 6 months of employment.

• High school diploma or equivalent required

• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Sales