Retail Sportsbook Ticket Writer — Onsite Laughlin

Caesars Entertainment; Laughlin (NV); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment in Laughlin, NV is hiring a Sportsbook Ticket Writer - Full Time on-site. You will greet guests, explain betting options, and provide exceptional service at our retail sportsbook. You will work under the Sportsbook Manager to ensure accurate wagers and compliance with gaming rules.

This role requires strong communication, teamwork, and the ability to handle busy periods. You will manage customer questions, resolve disputes, complete required paperwork, and help maintain a

Qualifications

• Provide top tier customer service to encourage return visits.
• Adhere to all company and gaming control board rules.
• Be familiar with betting options and discuss them with customers.
• Resolve disputes/escalate to supervisor when needed.
• Collaborate with team and leadership to ensure smooth operation.
• Complete required paperwork according to policy.
• Other duties as assigned.

Responsibilities

• Provide top tier customer service to encourage customers to come back repeatedly.
• Don't get a penalty - adhere to all rules and regulations set by the company and gaming control board.
• Become familiar with betting options and discuss them with customers.
• Work to resolve customer disputes/complaints and escalate as needed.
• Be a positive team member and collaborate with others and leadership.
• Ensure all necessary paperwork/documentation is filled out per policy.
• And gaming control board standards; other duties as assigned.

Skills

Customer service

Communication

Teamwork

Regulatory compliance

Problem resolution

Job description

Caesars Entertainment in Laughlin, NV is hiring a Sportsbook Ticket Writer - Full Time on-site. You will greet guests, explain betting options, and provide exceptional service at our retail sportsbook. You will work under the Sportsbook Manager to ensure accurate wagers and compliance with gaming rules.

This role requires strong communication, teamwork, and the ability to handle busy periods. You will manage customer questions, resolve disputes, complete required paperwork, and help maintain a