Retail Specialist Lead — Elevate Customer Experience

Nike Inc; Santa Clarita, Northern (CA, KY); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Discounts for you and your family (NIk

401(k) Plan

Health Savings Accounts

Employee Stock Purchase Plan

Paid Time Off

Job summary

Nike Retail Supervisor position at Nike Clearance Store Santa Clarita offers a fast-paced, high-volume environment where you’ll lead a team to deliver outstanding customer service. The role focuses on shaping the in-store experience, coaching teammates, and upholding Nike’s Service Principles daily.

Eligible candidates should be 18+, with retail experience and the ability to work nights, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Customer service

Teamwork

Flexibility

Tools

POS system

Job description

Nike Retail Supervisor position at Nike Clearance Store Santa Clarita offers a fast-paced, high-volume environment where you’ll lead a team to deliver outstanding customer service. The role focuses on shaping the in-store experience, coaching teammates, and upholding Nike’s Service Principles daily.

Eligible candidates should be 18+, with retail experience and the ability to work nights, weekends, and holidays.