Retail Solutions Specialist — Lottery Tech & Training

Scientific Games, LLC; South Carolina; Hybrid; USD 42,000 - 66,000; Full time

Job summary

Scientific Games, LLC is seeking a field-based training and implementation specialist to support lottery retailers across diverse store formats, from gas stations to grocery chains, in South Carolina and beyond.

You will train store managers and clerks on lottery equipment, act as liaison between Retail Solutions, lottery and internal teams, and lead pre-site documentation, demonstrations, and Train-the-Trainer sessions.

Qualifications

• 1-3 years of experience in retail and/or sales.
• 1-3 years of lottery experience.
• Demonstrated ability to multi-task while ensuring accuracy and considering the end-user.
• Ability to translate information and present that information to others.
• Knowledge of Microsoft Word, Excel, Outlook and web browsers.
• A can-do attitude combined with strong curiosity and a passion for learning.
• Good communication skills, bilingual a plus.
• Strong organizational skills.

Responsibilities

• Work in a retail store environment and train store managers and clerks on lottery equipment.
• Act as a liaison between Retail Solutions, lottery, retail and internal customers.
• Assist with SCiQ project rollout preparation (pre-sites, pre-site documentation, system staging).
• Complete online surveys with photos and details from store visits.
• Conduct and review pre-implementation documentation to ensure accuracy during installs.
• Conduct full-scope demonstrations of systems and products.
• Conduct Train-the-Trainer and product information presentations with internal and external customers.
• Monitor and evaluate training program effectiveness and provide recommendations for modifications.
• Maintain knowledge of SG systems functionalities and present potential system opportunities with solutions.
• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure product technology functions as designed.
• Work with other departments to support site sales and support goals.

Skills

Retail experience

Lottery experience

Multi-tasking

Communication skills

Travel readiness

Bilingual

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Web browsers

Job description

Scientific Games, LLC is seeking a field-based training and implementation specialist to support lottery retailers across diverse store formats, from gas stations to grocery chains, in South Carolina and beyond.

You will train store managers and clerks on lottery equipment, act as liaison between Retail Solutions, lottery and internal teams, and lead pre-site documentation, demonstrations, and Train-the-Trainer sessions.