Retail Softlines Sales Lead

DICK'S SPORTING GOODS; Reading (Berks County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking a passionate Lead to enhance the customer experience in the golf department. This role involves guiding a team to uphold brand standards, fostering an inclusive environment, and ensuring that every customer receives genuine and helpful service. You will play a pivotal role in creating a culture of trust and respect while leading by example. If you thrive in a dynamic retail environment and are eager to make a positive impact, this opportunity is perfect for you. Join a team that values your contributions and is dedicated to helping golfers of all levels improve their game.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.

Responsibilities

• Lead and support the store team in delivering exceptional customer service.
• Assist in training and developing teammates on company procedures.

Skills

Customer Service

Team Leadership

Retail Sales

Communication Skills

Education

High School Diploma or equivalent

Job description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

If you are ready to make a difference and take the next step in your career, apply to join our team today!

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business/department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.

• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.

• Plans, organizes, and controls 30-days out with the guidance of the Assistant Store Manager; including building an effective approach and aligning on necessary workforce to execute daily assignments, game plans, projects, or store events.

• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.

• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.

• Assists the store leadership team with general supervision in the store in accordance with company policies and procedures, where applicable.

• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.

• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).

• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.

• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.

• Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures.

• Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

QUALIFICATIONS:

• Flexible availability - including nights, weekends, and holidays.

• Prior retail sales experience (or customer-focused experience) preferred.

• Ability to stand, bend, stoop, reach, push, pull, and lift items weighing up to 35 lbs. repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $18.00 - $26.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.