Retail Shop Manager — Lead Sales & Customer Experience

See's Candies; Kentucky; On-site; USD 35,000 - 50,000; Full time

Job summary

See’s Candies in Kentucky seeks a Retail Shop Manager to lead a dedicated team, drive sales, ensure outstanding customer service, and oversee daily shop operations in line with See’s guidelines and values.

Responsibilities include coaching staff, meeting sales goals, managing cash handling, scheduling, payroll, and compliance with policies and safety standards; the role requires flexible hours, including weekends and holidays.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• * Internal applicants must be in good standing.

Responsibilities

• Lead the shop’s team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Customer service

Sales leadership

Cash handling

Merchandising

Scheduling

Coaching & development

Communication

Job description

See’s Candies in Kentucky seeks a Retail Shop Manager to lead a dedicated team, drive sales, ensure outstanding customer service, and oversee daily shop operations in line with See’s guidelines and values.

Responsibilities include coaching staff, meeting sales goals, managing cash handling, scheduling, payroll, and compliance with policies and safety standards; the role requires flexible hours, including weekends and holidays.