Retail Shop Manager - Lead Sales & Customer Experience

See's Candies; Santa Barbara (CA); On-site; USD 59,000 - 72,000; Full time

Job summary

See’s Candies is seeking a Retail Shop Manager in Santa Barbara, CA. You will lead a dedicated team, drive sales, and ensure top-notch customer service while overseeing all shop operations in line with See’s guidelines and values.

Responsibilities include training, scheduling, cash handling, and ensuring compliance with policies and safety standards while maintaining a welcoming, high-performing retail environment.

Qualifications

• Minimum 3 years of retail management experience.
• Proven ability to coach and develop staff.
• Strong customer service, communication, and organizational skills.
• Ability to manage schedules, cash handling, and store operations.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Monitor expenses to meet budgetary goals and manage cash handling.
• Maintain accurate timekeeping records and approve weekly payroll promptly.

Skills

Retail management

Customer service

Communication

Leadership

Merchandising

Job description

See’s Candies is seeking a Retail Shop Manager in Santa Barbara, CA. You will lead a dedicated team, drive sales, and ensure top-notch customer service while overseeing all shop operations in line with See’s guidelines and values.

Responsibilities include training, scheduling, cash handling, and ensuring compliance with policies and safety standards while maintaining a welcoming, high-performing retail environment.