Retail Shipping & Services Specialist - Customer Focused

JSH Management Inc; False Pass (AK); On-site; USD 30,000 - 42,000; Full time

Job summary

The UPS Store in Butler is seeking a friendly and reliable Sales Associate to deliver excellent customer service and assist with in-store operations. You will handle package processing, help customers choose the right services, operate copiers and POS devices, and maintain a clean, organized store environment.

A high school diploma or GED is required, with strong computer and communication skills. This is a full-time role within a fast-paced team, with opportunities to learn all aspects of the

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• The ability to work in a Team based environment that is fast paced!

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment

Skills

Customer service

Verbal and written communication

Phone skills

Team oriented

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

POS systems

Job description

The UPS Store in Butler is seeking a friendly and reliable Sales Associate to deliver excellent customer service and assist with in-store operations. You will handle package processing, help customers choose the right services, operate copiers and POS devices, and maintain a clean, organized store environment.

A high school diploma or GED is required, with strong computer and communication skills. This is a full-time role within a fast-paced team, with opportunities to learn all aspects of the