Retail Shift Supervisor – Travel Plaza Leader

Applegreen Group; Lake Katrine (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen is seeking a Shift Supervisor to lead on-shift operations across our travel plazas. You will supervise team members, ensure superior customer service, and uphold brand standards and food safety requirements.

You will also train new hires and monitor cash handling procedures to maintain compliance. The role requires standing and walking for extended periods, flexible scheduling including nights and weekends, and a proactive approach to teamwork and safety.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve customer concerns.
• Complete opening, daily and closing procedures/checklists.
• Operate POS system and process payments.
• Ensure proper food handling, labeling, dating, stocking, storing and temperature checks.
• Handle kitchen tasks including prepping, cooking, packaging and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Cross-sell and up-sell products.
• Maintain knowledge of plaza products and services.
• Assist in training new team members.
• Enforce brand standards, food safety and company policies.
• Report observations or concerns to plaza leadership.

Skills

Cash handling

Customer service

Shift leadership

Job description

Applegreen is seeking a Shift Supervisor to lead on-shift operations across our travel plazas. You will supervise team members, ensure superior customer service, and uphold brand standards and food safety requirements.

You will also train new hires and monitor cash handling procedures to maintain compliance. The role requires standing and walking for extended periods, flexible scheduling including nights and weekends, and a proactive approach to teamwork and safety.