Shift Supervisor - Flexible Hours & Growth at Travel Plaza

Applegreen Group; Town of Clarence (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA seeks a Shift Supervisor to lead on-shift teams, ensure top‑notch customer service, and uphold brand standards and food safety. You will train new team members, oversee cash handling, and manage opening/closing tasks across travel plazas in the Northeast and Midwest.

The role requires leadership, excellent communication, and the ability to stand for long periods and lift up to 40 pounds as needed.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service and resolve customer complaints.
• Complete opening, daily and closing procedures/checklists as per policies.
• Operate POS system, process payments, and follow cash handling policies.
• Ensure proper food handling procedures including wrapping, labeling, dating, stocking, storing, rotating, and temperature checks.
• Perform kitchen tasks: prepping, thawing, cooking, packaging, wrapping and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of plaza products and services.
• Assist in training of new team members.
• Follow brand standards, food safety requirements, and company policies.
• Inform plaza leadership of observations or concerns.
• Execute other tasks as assigned.

Skills

Cash handling

Customer service

Shift supervisor

Interpersonal skills

Job description

Applegreen USA seeks a Shift Supervisor to lead on-shift teams, ensure top‑notch customer service, and uphold brand standards and food safety. You will train new team members, oversee cash handling, and manage opening/closing tasks across travel plazas in the Northeast and Midwest.

The role requires leadership, excellent communication, and the ability to stand for long periods and lift up to 40 pounds as needed.