Retail Shift Supervisor

Goodwill Industries of Southwest Florida; Cape Coral (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Industries of Southwest Florida seeks a Retail Shift Supervisor to guide store operations, train staff, and uphold merchandise and production standards at the Cape Coral location. You will work with the Store Manager to oversee daily workflow, improve customer service, and support sales and production goals, in a mission-driven nonprofit environment.

The role requires leading by example, making decisions in busy periods, and maintaining an efficient team-focused workplace.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to use POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Ability to lift and carry a minimum of 40 pounds.
• Stand for long periods and work in variable temperatures.

Responsibilities

• Direct workflow and assign tasks to meet merchandise and production standards.
• Train, coach, and guide team on customer service, merchandising, production, and POS procedures.
• Monitor performance to help meet store sales, expenses, and production goals.
• Ensure safety, policies, and mission standards in a clean, organized environment.

Skills

Retail sales experience

POS systems

Mathematics

Communication

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

Donation systems

Job description

Job Title: Retail Shift Supervisor

Location: 4 716 Chiquita Blvd S, Cape Coral, FL 33914

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to actively support store operations by guiding team members, maintaining merchandise and production standards, and ensuring tasks are completed accurately and on time. In partnership with the Store Manager, this role helps oversee daily workflow, trains staff on procedures, and supports the achievement of sales and production goals. The ideal candidate is confident in directing others, comfortable making decisions during busy periods, and committed to creating an efficient and mission-focused work environment.

Key Responsibilities:

• Support daily store operations by directing workflow, assigning tasks, and ensuring merchandise and production standards are consistently met.
• Assist with training, coaching, and guiding team members in areas such as customer service, merchandising, production, and point‑of‑sale procedures.
• Contribute to meeting store sales, expense, and production goals by monitoring performance, maintaining operational efficiency, and addressing issues as they arise.
• Ensure adherence to company policies, safety procedures, and mission standards while maintaining a clean, organized, and efficient work environment.

Qualifications:

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to correctly use all POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Ability to stoop, reach, twist, lift, push, pull and move items; lift and carry a minimum of 40 pounds.
• Comfortable with standing for long periods of time and the possibility of occasionally working where temperatures and climate can fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks:

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement