Retail Shift Supervisor — Lead Store Ops & Community Impact

Goodwill Northern New England; Williston (VT); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403(b) retirement plan with Employer M

Paid Time Off

Paid Holidays

Employee discount at Goodwill stores

Career growth opportunities

Job summary

Goodwill Northern New England in Williston, VT is seeking a Shift Supervisor to support store leadership, assist with customer service, merchandising, hiring, and daily operations. You will help customers, cover peak times, handle donations, process sales, and help open/close the store while ensuring a safe, welcoming environment for staff and shoppers.

A strong candidate has retail supervisory or cashier experience, is flexible about evenings and weekends, and maintains accurate records with a

Qualifications

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support duties.
• Flexible schedule including evenings, weekends, and holidays.
• High school diploma, GED, HiSET, or equivalent.
• Criminal background check meets agency standards.
• Valid driver's license with safe driving record and insurance meeting agency standards.

Responsibilities

• Assist Store Management in customer service, merchandising and daily operations.
• Relieve sales associates at peak times.
• Address customer questions and resolve complaints.
• Stock shelves and merchandise displays.
• Process sales at the cash register.
• Receive donations and provide receipts.
• Close registers and prepare bank deposits.
• Assist with hiring processes and performance management.
• Open/close store and secure premises.
• Oversee training and safety when Managers are absent.
• Ensure best-in-class customer and employee experience.

Skills

Customer service

Supervision

Merchandising

Cash handling

Communication

Education

High school diploma or GED

Tools

Cash register

POS system

Job description

Goodwill Northern New England in Williston, VT is seeking a Shift Supervisor to support store leadership, assist with customer service, merchandising, hiring, and daily operations. You will help customers, cover peak times, handle donations, process sales, and help open/close the store while ensuring a safe, welcoming environment for staff and shoppers.

A strong candidate has retail supervisory or cashier experience, is flexible about evenings and weekends, and maintains accurate records with a