Retail Shift Supervisor - Customer Experience Leader

Goodwill Northern New England; Hooksett (NH); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403(b) retirement plan with Employer M

Employer Paid Short & Long Term DI

Employer-paid Life Insurance

Generous Paid Time Off Plan

Paid Holidays

50% Employee discount at Goodwill ME, 

Discount on personal cell phone plans

Local community discounts

Job summary

The Shift Supervisor position at Goodwill Northern New England in Hooksett, NH, is a hands-on leadership role assisting the Store Manager to keep store operations efficient and engaging for customers. You’ll help supervise staff, maintain safety, and ensure a clean, organized environment while handling donations and sales.

You’ll provide outstanding service, manage shifts, and support hiring, training, and performance processes to deliver a best-in-class experience for customers and teammates.

Qualifications

• High school diploma, GED, HiSET, or equivalent.
• Six months of Goodwill retail store experience or 1+ year of supervisory experience.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Computer literacy to help with job duties.
• A criminal background check that meets agency standards.
• Valid Driver’s License with a safe driving record and insurance meeting agency standards.

Responsibilities

• Help customers locate merchandise, answer questions, etc.
• Relieve sales associates at peak times.
• Listen to customer complaints, examine returned merchandise, and resolve problems.
• Stocks shelves, counters, bins, and racks with the merchandise.
• Processes customer sales using a cash register and other equipment.
• Receives donations, provides donation receipts, and assists donors.
• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
• Deposits funds at a bank.
• Assists performance management and hiring process (documentation, interviewing, reviews, etc.).
• Assists Store Managers with general store management/operations.
• Open/close store; secures all store premises, including building, where applicable.
• Maintain store premises.
• Supervise personnel and oversee the training and safety of teammates in the absence of Managers.
• Ensures best-in-class customer and employee experience.

Skills

Customer service

Team supervision

Flexible schedule

Computer literacy

Education

High school diploma or equivalent

CPR/First Aid certification (preferred)

Tools

Cash register

Excel (preferred)

Job description

The Shift Supervisor position at Goodwill Northern New England in Hooksett, NH, is a hands-on leadership role assisting the Store Manager to keep store operations efficient and engaging for customers. You’ll help supervise staff, maintain safety, and ensure a clean, organized environment while handling donations and sales.

You’ll provide outstanding service, manage shifts, and support hiring, training, and performance processes to deliver a best-in-class experience for customers and teammates.