Retail Shift Supervisor

Goodwill Industries of Southwest Florida; Port Charlotte (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

PTO and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to guide team members, oversee daily store operations, ensure merchandise standards, and support achievement of sales and productivity goals.

As a key member of the store leadership, you will train staff on procedures, manage workflow during busy periods, and uphold safety and mission-focused standards in a bustling Port Charlotte location.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to use POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Ability to stoop, reach, twist, lift, push, pull and move items; lift and carry a minimum of 40 pounds.
• Standing for long periods and exposure to variable temperatures may occur.

Responsibilities

• Direct daily store operations by directing workflow and assigning tasks.
• Train, coach, and guide team members in customer service, merchandising, production, and POS procedures.
• Help meet store sales, expenses, and production goals by monitoring performance and efficiency.
• Ensure adherence to company policies, safety procedures, and mission standards in a clean, organized work environment.

Skills

Leadership

Customer service

Team training

Oral/written instructions

Mathematics

Physical stamina

Education

High school diploma or equivalent

Job description

Job Title: Retail Shift Supervisor

Location: 24123 Peachland Blvd, Port Charlotte, FL 33954

Employment Type: Full-Time, Hourly

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to actively support store operations by guiding team members, maintaining merchandise and production standards, and ensuring tasks are completed accurately and on time. In partnership with the Store Manager, this role helps oversee daily workflow, trains staff on procedures, and supports the achievement of sales and production goals. The ideal candidate is confident in directing others, comfortable making decisions during busy periods, and committed to creating an efficient and mission‑focused work environment.

Key Responsibilities:

• Support daily store operations by directing workflow, assigning tasks, and ensuring merchandise and production standards are consistently met.
• Assist with training, coaching, and guiding team members in areas such as customer service, merchandising, production, and point‑of‑sale procedures.
• Contribute to meeting store sales, expense, and production goals by monitoring performance, maintaining operational efficiency, and addressing issues as they arise.
• Ensure adherence to company policies, safety procedures, and mission standards while maintaining a clean, organized, and efficient work environment.

Qualifications:

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to correctly use all POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Ability to stoop, reach, twist, lift, push, pull and move items; lift and carry a minimum of 40 pounds.
• Comfortable with standing for long periods of time and the possibility of occasionally working where temperatures and climate can fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement