Retail Shift Supervisor

Goodwill Industries of Southwest Florida; Lehigh Acres (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO)

Employee discounts

Job summary

Goodwill Industries of Southwest Florida is hiring a Shift Supervisor to oversee daily operations, guide team members, and ensure production standards are maintained. As a key player in store management, you'll train staff and help meet sales goals.

The ideal candidate should possess a high school diploma, have retail experience, and be capable of managing tasks efficiently in a dynamic environment. Benefits include medical insurance, paid time off, and a retirement plan.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn to use all POS and donation systems.

Responsibilities

• Support daily store operations by directing workflow and assigning tasks.
• Assist with training and guiding team members.
• Monitor performance and maintain operational efficiency.

Skills

Retail sales experience

Ability to follow instructions

Knowledge of business-related mathematics

Education

High school diploma or equivalent

Job description

Job Title: Shift Supervisor

Location: 11601 Bonita Beach Rd SE Bonita Springs, FL

Employment Type: Full time

Goodwill Southwest Florida is seeking a Shift Supervisor to actively support store operations by guiding team members, maintaining merchandise and production standards, and ensuring tasks are completed accurately and on time. In partnership with the Store Manager, this role helps oversee daily workflow, trains staff on procedures, and supports the achievement of sales and production goals. The ideal candidate is confident in directing others, comfortable making decisions during busy periods, and committed to creating an efficient and mission‑focused work environment.

Key Responsibilities

• Support daily store operations by directing workflow, assigning tasks, and ensuring merchandise and production standards are consistently met.
• Assist with training, coaching, and guiding team members in areas such as customer service, merchandising, production, and point‑of‑sale procedures.
• Contribute to meeting store sales, expense, and production goals by monitoring performance, maintaining operational efficiency, and addressing issues as they arise.
• Ensure adherence to company policies, safety procedures, and mission standards while maintaining a clean, organized, and efficient work environment.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to correctly use all POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business‑related mathematics.
• Ability to stoop, reach, twist, lift, push, pull and move items; lift and carry a minimum of 40 pounds.
• Comfortable with standing for long periods of time and with the possibility of occasionally working where temperatures and climate can fluctuate.

Why Goodwill?

• Mission‑driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement