Retail Shift Supervisor

Goodwill Southwest Florida; Port Charlotte (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Paid holidays

Employee discounts

Tuition reimbursement

Employee Assistance Program

Job summary

Goodwill Southwest Florida in Port Charlotte, FL is seeking a Retail Shift Supervisor to guide a team in daily store operations, including merchandising and donation flows. The role partners with the Store Manager to drive sales, production, and customer service outcomes.

The ideal candidate will train staff on POS and donation systems, monitor performance, and maintain a safe, efficient, and mission-driven work environment in a busy retail setting.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business mathematics.
• Lift/carry up to 40 pounds; stand for long periods.
• Comfortable with temperature fluctuations.

Responsibilities

• Direct daily store operations by directing workflow, assigning tasks, and ensuring merchandise and production standards are met.
• Assist with training, coaching, and guiding team members in customer service, merchandising, production, and POS procedures.
• Contribute to meeting store sales, expense, and production goals by monitoring performance and maintaining efficiency.
• Ensure adherence to company policies, safety procedures, and mission standards in a clean, organized environment.

Skills

Customer service

Merchandising

Math proficiency

Communication

Following instructions

Team leadership

Education

High school diploma or equivalent

Tools

POS systems

Donation systems

Job description

Job Title: Retail Shift Supervisor

Location: 24123 Peachland Blvd, Port Charlotte, FL 33954

Employment Type: Full-Time, Hourly

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to actively support store operations by guiding team members, maintaining merchandise and production standards, and ensuring tasks are completed accurately and on time. In partnership with the Store Manager, this role helps oversee daily workflow, trains staff on procedures, and supports the achievement of sales and production goals. The ideal candidate is confident in directing others, comfortable making decisions during busy periods, and committed to creating an efficient and mission‑focused work environment.

Key Responsibilities

• Support daily store operations by directing workflow, assigning tasks, and ensuring merchandise and production standards are consistently met.
• Assist with training, coaching, and guiding team members in areas such as customer service, merchandising, production, and point‑of‑sale procedures.
• Contribute to meeting store sales, expense, and production goals by monitoring performance, maintaining operational efficiency, and addressing issues as they arise.
• Ensure adherence to company policies, safety procedures, and mission standards while maintaining a clean, organized, and efficient work environment.

Qualifications

• High school diploma or equivalent preferred.
• One year of retail sales experience preferred.
• Willing to learn how to correctly use all POS and donation systems.
• Able to follow oral and written instructions.
• Knowledge of business-related mathematics.
• Ability to stoop, reach, twist, lift, push, pull and move items; lift and carry a minimum of 40 pounds.
• Comfortable with standing for long periods of time and the possibility of occasionally working where temperatures and climate can fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement

Salary: $17.75 per hour