Retail Team Leader at Mason

Cincinnatigoodwill; Mason (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to assist the Store Manager in operating the Goodwill retail store. This role focuses on customer service, cash handling, merchandising and inventory control to meet production goals.

The position requires at least 1 year of supervisory experience, the ability to communicate in English with customers and staff, and a flexible schedule to support opening and closing operations.

Qualifications

• At least 1 year of supervisory experience preferred.
• Ability to perform continuous walking, standing, and lifting up to 35 pounds.

Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies including reporting theft or misuse of company property.
• Resolve customer complaints in a fair and impartial manner, referring unsettled disputes to the store manager.
• Provide coaching and training to retail associates on job responsibilities.
• Monitor sales transactions and ensure proper sales procedures are followed.
• Handle escalated or complex sales or customer-related issues.
• Inspect and validate accurate pricing and production quality.
• Ensure production team works to achieve production goals.

Skills

Supervisory experience

Customer service

English communication

Job description

Grow with us and build a career that makes a difference! At Goodwill we believe that your career should grow as fast as your ambitions. We’re not just offering a job – we offer a fast track to leadership and development where you can increase your pay through digital training. We believe in empowering both the people we serve and the people who serve alongside us. Joining our team means joining a mission where you will eliminate barriers, empower individuals, and elevate human potential. Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans. Retail Team Leader will assist management in the operation of the Goodwill retail store. This includes customer service, record keeping, cash management, production, trough donations management, facility operation, communications, merchandising, and inventory control.

Role and Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Provide coaching, correctional direction, supervise and train retail associates on job related responsibilities.
• Makes recommendations to Asst Mgr or Manager related disciplinary or corrective action.
• Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
• Handles escalated or complex sales or customer related issues.
• Inspect and validate accurate pricing and quality of production
• Ensure production team is working at a pace that will ensure the team achieves production goals

Supervisory Responsibility

• This position is responsible for training and delegating work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions.
• At least 1 year of supervisory experience preferred.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time
• Work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and associates.

Physical Requirements

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 35 pounds with or without a reasonable accommodation
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

Pay rate: $14.00 per hour.

EEO Employer/Vet/Disabled