Retail Shift Supervisor

Madisonhealth; Loudonville (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

Goodwill Industries of Wayne & Holmes Co., Inc in Loudonville is seeking a Retail Shift Supervisor to help lead the store team, support the Store and Assistant Managers, and supervise daily activities while ensuring excellent customer service. The role includes opening/closing the store, cash handling, stocking, donations processing, safety compliance, and trainings.

Requires a high school diploma or GED, retail/supervisory experience, and Word/Excel familiarity; flexible to work nights,

Qualifications

• High School Diploma or GED required.
• Prior retail or supervisory experience is a plus.
• Strong communication, reading, writing, and basic math skills are essential.

Responsibilities

• Assist with opening and closing the store, including handling keys and alarm codes.
• Supervise team members during shifts and ensure policy compliance.
• Handle cash duties: balance drawers, assign tills, and prepare deposits.

Skills

Communication skills

Reading

Writing

Math basics

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Application - Goodwill Industries of Wayne & Holmes Co., Inc

Retail Shift Supervisor - Loudonville

About the Role

Goodwill Industries is seeking a dedicated Shift Supervisor in our Loudonville Store to help lead our retail team and support the Store and Assistant Managers in the smooth, efficient operation of the store. This hands‑on role involves supervising daily activities, ensuring great customer service, supporting staff, and helping maintain a safe, clean, and productive store environment.

Key Responsibilities

• Assist with opening and closing the store, including handling keys and alarm codes.
• Supervise team members during shifts and ensure compliance with store policies.
• Complete cash handling duties: balance drawers, assign/register tills, and prepare deposits.
• Provide excellent customer service and resolve customer concerns in a professional manner.
• Monitor daily store operations in the absence of the Store or Assistant Manager.
• Perform retail floor duties such as stocking, merchandising, tagging, and processing donations.
• Ensure the store is clean and safe: dusting, vacuuming, restroom cleaning, and other maintenance.
• Report and document incidents or accidents in a timely and accurate manner.
• Assist in meeting store production goals and performance standards.
• Respond effectively in emergency situations and follow company safety procedures.
• Attend all required trainings and store meetings.
• Represent Goodwill’s mission and values in all interactions with customers and staff.

Physical Requirements

• Stand for extended periods (2–3 hours or more).
• Lift boxes, bags, and other donations up to 30 lbs. from floor to chest height.
• Bend, stoop, twist, squat, and reach overhead while stocking or merchandising.
• Use equipment such as pricing/tagging guns, tape dispensers, and carts as needed.

What We’re Looking For

• Education:High School Diploma or GED preferred.
• Experience:Prior retail or supervisory experience is a plus.
• Skills:Strong communication skills; ability to read, write, and perform basic math.
• Technology:Familiarity with Microsoft Word and Excel preferred.
• Availability:Must be flexible to work nights, weekends, and holidays.
• Other Requirements:
• Reliable transportation (valid driver’s license and proof of insurance preferred).
• Ability to pass a background check and pre-employment drug/alcohol screen.

Why Join Goodwill?

When you work at Goodwill, you’re doing more than just a job—you’re supporting a mission. Proceeds from our retail stores help fund job training, employment programs, and other community services. Come grow with us while making a real impact!

Pay Rate: $14.50/hour