Shift Supervisor

Goodwill of Western and Northern Connecticut, Inc.; Torrington (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career advancement

Company-paid professional development

Health, dental, and vision benefits

Retirement plan (403b + match)

Paid holidays and vacation

Job summary

Goodwill of Western and Northern Connecticut, Inc. is seeking a dedicated Shift Supervisor to help run daily store operations and support our mission. You will lead a team, deliver strong customer service, and ensure accurate cash handling during your shift.

The role involves opening/closing the store, supervising associates, handling customer inquiries, and maintaining merchandising and inventory controls. A positive, community-focused mindset is essential.

Qualifications

• Requires high school diploma or equivalent.
• 1 year retail experience including cashiering and inventory duties.
• Ability to lead and direct team members.
• Able to stand for long periods and lift up to 40 pounds.
• Willing to work day, evening, and weekend shifts.

Responsibilities

• Oversee store operations during assigned shift.
• Open and close retail store.
• Delegate tasks and supervise associates.
• Provide excellent customer service and process refunds.
• Complete daily financial reports and stock duties.
• Operate POS system and assist with inventory.

Skills

Customer service

Leadership

Cash handling

Team supervision

Education

High School Diploma

Job description

Goodwill of Western and Northern Connecticut is seeking determined leaders to join us in our mission to help others and serve our local communities.

Our Retail Stores support and even provide funding to different Goodwill programs that assist people with obtaining meaningful employment and bettering their overall quality of life.

As a Shift Supervisor, you would be an essential part of ensuring the success of our stores and Goodwill's mission.

What Goodwill can offer you

• Opportunities for career advancement
• Company-paid professional development and training
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1st of the month, following 60 days of employment
• Two (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays
• 403(b) Retirement Savings Plan, including Employer Match
• 50% Employee Discount
• Anniversary Recognition Program - $50 Swag Store credit at 1 year and increasing financial awards every 5 years
• $200 Referral Program (for every candidate hired that you refer to Goodwill)

Responsibilities

• Responsible for store operations during assigned shift
• Opening and closing retail store
• Delegating work assignments to appropriate associates and ensuring team members complete assigned tasks
• Providing excellent customer service when promoting merchandise, handling complaints, and issuing refunds
• Completing daily documentation and financial reports
• Sell merchandise to customers, operate P.O.S. cash register system, and thank them for supporting our mission
• Performing stock duties such as merchandise rotation, hanger change, and display work
• Recording inventory of product received (on display or returning to the warehouse)
• Maintaining a clean and neat store

Position Requirements

• High school graduate or the equivalent
• One year experience in retail sales performing cashiering, customer service, display, shipping/receiving, and inventory duties
• Ability to lead and direct Team Members
• Basic math skills for cash handling and ability to operate register
• Being prepared for considerable standing, reaching, lifting, carrying, bending, pushing, and pulling. Must be able to lift over 40 pounds.
• Exposure to inclement weather
• Exposure to various merchandise with potential for contaminated or damaged items
• Ability to work day, evening, and weekend shifts