Retail Shift Supervisor

MERS / Goodwill; Fenton (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Shift Supervisor to lead their Fenton Store team. This role is perfect for someone who is energetic and self-motivated, ready to support a mission-driven career. The ideal candidate will embody core values of diversity, integrity, and professionalism while supervising staff, ensuring excellent customer service, and maintaining operational efficiency. With opportunities for career growth and a supportive work environment, this position is ideal for those looking to make a positive impact while achieving personal and professional goals.

Benefits

Monthly Bonus up to $500

Immediate medical benefits

Dental and vision benefits

403(B) Retirement plan

401(A) Retirement plan

PTO accrual up to 15 days

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Qualifications

• 1 year of management experience or previous Goodwill retail experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Supervise, direct, and train assigned staff.
• Provide superior customer service and resolve conflicts.
• Coach and counsel employees on performance.

Skills

Management experience

Customer service

Conflict resolution

Leadership skills

Problem-solving skills

Workplace technology

Education

High School Diploma/GED

Tools

Inventory management software

Job description

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Required Travel: 0%

Position Type: Hourly Full-Time

Hourly Rate: $19.00
Bonus Pay: Up to $250/month

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Retail Shift Supervisor to join our Fenton Store team. The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're looking for an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, this is the perfect fit for you.

Qualifications

No degree is required. High School Diploma/GED Preferred. 1 year of Management experience or previous Goodwill Retail or Warehouse Experience. Valid MO or IL state driver’s license and insurance. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Help identify and recommend employees with proven performance for advancement.
• Safeguard company property and personal information from harm, damage, or theft. Report any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to management or HR.
• Read, follow, model, and enforce all agency policies, procedures, and values.
• Utilize efficient staffing methods to ensure appropriate store staffing. Arrange replacements for absent employees when necessary. Audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00
• Immediate individual and family medical benefits for full-time employees working 30+ hours/week.
• Dental and vision benefits on the first of the month following hire for employees working 20+ hours/week.
• Voluntary Life and AD&D Insurance on the first month following hire for employees working 20+ hours/week.
• 403(B) Retirement on hire date for employees working 20+ hours/week.
• 403(B) Retirement + Employer Match after one year for employees working 20+ hours/week.
• 401(A) Retirement on hire date for employees working 20+ hours/week.
• PTO accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Goodwill is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, or other protected classes. Background and records checks are required upon employment.