Retail Shift Supervisor

MERS / Goodwill; Belleville (IL); On-site; Full time

Job summary

A leading company in retail is seeking a Retail Shift Supervisor for their Granite City Store. The ideal candidate will embody core values and support the mission of changing lives through work. This role requires strong leadership and customer service skills, along with management experience. Benefits include medical, dental, vision, and retirement plans, with a competitive hourly rate and potential bonuses.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

403(B) Retirement

401(A) Retirement

PTO Accrual

Paid Holidays

Flexible Schedules

Qualifications

• 1 year of management experience or previous Goodwill retail/warehouse experience.
• Valid MO or IL state driver’s license and insurance.

Responsibilities

• Supervise, direct, and train assigned staff.
• Provide superior customer service and resolve dissatisfaction.
• Coach and counsel employees regarding job performance.

Skills

Leadership

Customer Service

Conflict Resolution

Problem Solving

Education

High School Diploma/GED

Tools

Inventory Management Software

Job description

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Required Travel:25%
Position Type:Hourly Full-Time
Hourly Rate:$19.00 Bonus Pay: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalRetail Shift Supervisorto join ourGranite City Storeteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

No degree is required. High School Diploma/GED Preferred. 1 year of Management experience or previous Goodwill Retail or Warehouse Experience. Valid MO or IL state driver’s license and insurance. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
MERS/ MO Goodwill requires various background and records checks upon employment.