Retail Shift Leader: Team Coach & Customer Experience

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); North Charleston (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Palmetto Goodwill in North Charleston, SC, is seeking a supervisor to assist the Retail Store Manager in daily operations and team leadership. The role emphasizes delivering exceptional customer experiences and upholding safety and organizational standards.

Responsibilities include training staff, coordinating donation intake, stocking merchandise, and ensuring efficient point-of-sale operations. The ideal candidate will have a high school diploma or GED and reliable transportation.

Qualifications

• High School diploma or GED required; retail experience preferred.
• Ability to supervise and train team members; lead by example.
• Must be able to pass background check and have reliable transportation.

Responsibilities

• Assist Retail Store Manager and Assistant Manager in daily operations.
• Lead and train retail team; provide coaching as needed.
• Unload/load trucks and sort donations for processing and sale.
• Operate POS system and assist customers to ensure excellent experiences.
• Maintain clean, organized work area and safety standards.

Skills

Customer service

Leadership

Team training

Coaching

Communication

Education

High School diploma or GED

Tools

Pallet jack

Two-wheel dollies

Four-wheel carts

Forklift/Stacker certification

CPR/First Aid certification

Job description

Palmetto Goodwill in North Charleston, SC, is seeking a supervisor to assist the Retail Store Manager in daily operations and team leadership. The role emphasizes delivering exceptional customer experiences and upholding safety and organizational standards.

Responsibilities include training staff, coordinating donation intake, stocking merchandise, and ensuring efficient point-of-sale operations. The ideal candidate will have a high school diploma or GED and reliable transportation.