Retail Shift Leader Part Time

Gen3 Tommys Express Llc; Big Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Job summary

Gen3 Tommys Express Llc is seeking a Retail Shift Leader to oversee daily car wash operations and ensure exceptional guest experiences. You will lead a team, maintain facilities and equipment, and drive sales and customer service goals under the guidance of the Assistant Manager and General Manager.

The role requires a high school diploma or GED and a willingness to work hard, build relationships, and lead by example.

Qualifications

• High school diploma or GED required.
• Willingness to work hard, build relationships, and love people.
• Must be proficient in opening and closing tasks.

Responsibilities

• Provide quick and friendly guest service to our guests at the car wash.
• Exceed guest expectations.
• Oversee all aspects of the site.
• Retain and create new customer relations.
• Maintain unit, grounds, and car wash.
• Open and close wash as needed.
• Maintain maintenance logs, inventory, and reports as needed.
• Communicate updates and issues with the Assistant Manager and Site Leader.
• Enforce policies and procedures with the team.
• Collaborate with management to ensure site responsibilities are complete.
• Update hourly checklists and ensure tasks are completed.
• Manage detergent and wash supply levels.
• Oversee wash cleaning and address maintenance needs.
• Monitor chemical titrations and volumetric checks.
• Serve as first point of contact for guest relations issues.
• Report daily highlights of team, equipment, and sales.
• Conduct daily and preventive maintenance of wash equipment.
• Be able to work opening, mid, and closing shifts weekly.
• Ensure proper guest dialogue by the Flight Deck 1 team.
• Support team relations and accountability.
• Train new team members and franchisees on hourly positions.
• Train staff on safety procedures and credentialing.
• Travel to Tommys locations for staff training as needed.
• Perform other duties as assigned; duties may change at any time.

Skills

Customer service

Teamwork

Open/Close procedures

Education

High school diploma or GED

Job description

Benefits:

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Job Summary

The Retail Shift Leader is responsible for overseeing the daily operations of the car wash, ensuring an exceptional guest experience, maintaining the facility and equipment, and leading the team to achieve operational, sales, and customer service goals. This position works closely with the Assistant Manager and General Manager to ensure all site responsibilities are completed accurately, efficiently, and consistently.

Job Qualifications

• High school diploma or GED.
• Must be willing to work hard, build relationships, and love people!
• Must be proficient in all opening and closing tasks.

Position Responsibilities

• Provide quick and friendly guest service to our guests within the car wash
• Exceed Guest expectations
• Oversee all aspects of the site
• Retain and create new customer relations
• Maintain unit, grounds, and car wash
• Must be able to open and close wash
• Maintain maintenance logs, inventory, and reports as needed
• Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
• Update, maintain, add tasks, and ensure proper completion of hourly checklist
• Maintain and fill detergent and wash supply
• Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
• Maintain awareness of chemical titrations and volumetric
• First point of contact for guest relation issues
• Properly handle wash issues before escalating
• Report daily highlights of team members, equipment, and sales
• Daily and preventative maintence of wash equipment
• Able to work opening, mid, and closing shifts on a weekly basis
• Ensure every team member in Flight Deck 1 is executing proper dialogue
• Team Member Relations:
• Aid in managing the team and developing relationships
• Following checklists
• Provide team accountability
• Any additional tasks that pertain to benefitting the company and taking care of the guests
• Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
• Train new team members and franchisees through the Proficiencies Acquired Credentialing book
• Train new team members on awareness and safety procedures
• Opportunities to travel and train staff at Tommys locations
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Physical Demands

• Able to work in a fast pace environment
• Able to move about inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
• Able to move equipment weighing up to 30-50 pounds.
• Able to work and commute in all weather conditions
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.