Shift Leader - Car wash

5 Minute Express Car Wash; Pearl (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

5 Minute Express Car Wash in Pearl, MS seeks a dependable Shift Leader to oversee daily operations at our car wash location. You will support the team, ensure a smooth, safe, and efficient shift, and help deliver an exceptional customer experience.

You will lead team members during shifts, assist with opening/closing, monitor workflow, coach staff, handle customer questions professionally, and help maintain cleanliness and safety standards.

Qualifications

• Experience in customer service or fast-paced operations.
• Ability to lead by example and motivate others.
• Strong communication and problem-solving skills.
• Reliable, organized, and attentive to detail.
• Comfortable working outdoors and on your feet for extended periods.
• Familiarity with POS systems is a plus.

Responsibilities

• Lead and support team members during assigned shifts.
• Help open, close, and maintain the site according to company procedures.
• Monitor workflow to ensure prompt, high-quality service for every customer.
• Provide guidance, coaching, and hands-on support to team members as needed.
• Address customer questions and concerns in a professional and courteous manner.
• Help maintain cleanliness, organization, and safety standards throughout the location.
• Support equipment checks and report maintenance issues promptly.
• Assist with cash handling, point-of-sale processes, and basic shift documentation when required.
• Communicate effectively with management regarding staffing, performance, safety, and operational needs.

Skills

Team leadership

Customer service

Communication skills

Problem-solving

Attention to detail

Safety awareness

Tools

POS system

Job description

We are seeking a dependable and motivated Shift Leader to help oversee daily operations at a busy car wash location. In this role, you will support the team, help deliver an excellent customer experience, and ensure the site runs smoothly, safely, and efficiently throughout each shift.

What You Will Do

• Lead and support team members during assigned shifts.
• Help open, close, and maintain the site according to company procedures.
• Monitor workflow to ensure prompt, high-quality service for every customer.
• Provide guidance, coaching, and hands-on support to team members as needed.
• Address customer questions and concerns in a professional and courteous manner.
• Help maintain cleanliness, organization, and safety standards throughout the location.
• Support equipment checks and report maintenance issues promptly.
• Assist with cash handling, point-of-sale processes, and basic shift documentation when required.
• Communicate effective with management regarding staffing, performance, safety, and operational needs.

What We Are Looking For

• Previous experience in customer service, team leadership, or a fast-paced operational environment.
• Ability to lead by example and motivate others.
• Strong communication and problem-solving skills.
• Reliable, organized, and attentive to detail.
• Comfortable working outdoors and on your feet for extended periods.
• Ability to follow procedures and uphold safety standards.
• Basic computer or point-of-sale system familiarity is a plus.
• Flexible availability, including weekends and busy business periods.

What You Can Expect

• A team-oriented work environment.
• Opportunities to build leadership and operational skills.
• Hands-on experience in a customer-facing role.
• The chance to make a positive impact on both the team and the customer experience.