Shift Leader Car wash

5 Minute Express Carwash; Flowood (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

5 Minute Express Carwash in Flowood, MS seeks a dependable Shift Leader to supervise daily operations and support the team. You will help open/close, ensure safety, and deliver an excellent customer experience during each shift.

You will lead by example, coach staff, monitor workflow, handle basic POS tasks, and communicate with management about staffing and operational needs. Outdoor work and weekend availability required.

Qualifications

• Experience in customer service or team leadership.
• Strong communication and interpersonal skills.
• Ability to motivate others and lead by example.
• Reliable, organized, and detail-oriented.
• Willingness to work outdoors and on your feet for long periods.
• Flexible availability, including weekends and peak periods.

Responsibilities

• Lead and support team members during shifts.
• Open, close, and maintain the site per procedures.
• Monitor workflow to ensure prompt, high-quality service.
• Provide coaching and hands-on support to staff.
• Address customer questions professionally and courteously.
• Maintain cleanliness, organization, and safety at the location.
• Assist with equipment checks and report maintenance issues.

Skills

Customer service

Team leadership

Communication

Problem solving

Attention to detail

Outdoor work

Procedures adherence

POS familiarity

Job description

We are seeking a dependable and motivated Shift Leader to help oversee daily operations at a busy car wash location. In this role, you will support the team, help deliver an excellent customer experience, and ensure the site runs smoothly, safely, and efficiently throughout each shift.

What You Will Do

• Lead and support team members during assigned shifts.
• Help open, close, and maintain the site according to company procedures.
• Monitor workflow to ensure prompt, high-quality service for every customer.
• Provide guidance, coaching, and hands‑on support to team members as needed.
• Address customer questions and concerns in a professional and courteous manner.
• Help maintain cleanliness, organization, and safety standards throughout the location.
• Support equipment checks and report maintenance issues promptly.
• Assist with cash handling, point‑of‑sale processes, and basic shift documentation when required.
• Communicate effectively with management regarding staffing, performance, safety, and operational needs.

What We Are Looking For

• Previous experience in customer service, team leadership, or a fast‑paced operational environment.
• Ability to lead by example and motivate others.
• Strong communication and problem‑solving skills.
• Reliable, organized, and attentive to detail.
• Comfortable working outdoors and on your feet for extended periods.
• Ability to follow procedures and uphold safety standards.
• Basic computer or point‑of‑sale system familiarity is a plus.
• Flexible availability, including weekends and busy business periods.

What You Can Expect

• A team‑oriented work environment.
• Opportunities to build leadership and operational skills.
• Hands‑on experience in a customer‑facing role.
• The chance to make a positive impact on both the team and the customer experience.