Assistant Site Leader

Gen3 Tommys Express Llc; Big Rapids (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Job summary

Gen3 Tommys Express Llc in Big Rapids, MI is seeking an Assistant Site Leader to oversee daily car wash operations, ensure guest satisfaction, uphold safety, cleanliness, and profitability, and lead the site team to meet franchise standards.

You will schedule work, manage invoices, handle guest issues, supervise openings and closings, and drive KPI performance while training and developing staff.

Qualifications

• 2+ years of assistant managerial experience in a customer-facing setting.
• Demonstrated guest service excellence and strong communication skills.
• Ability to solve problems, multitask, and lead a team effectively.
• High school diploma or GED required; additional training a plus.
• Experience managing schedules, labor, and safety compliance.

Responsibilities

• Oversee all site operations, ensuring safety, cleanliness and profitability.
• Track invoices for payment and record in the Management App.
• Schedule work 3 weeks in advance to meet labor budgets.
• Manage openings, mid-shift and closing shifts weekly.
• Handle guest complaints and ensure top-notch guest service.
• Perform POS tasks and other computer system responsibilities.
• Maintain equipment, inventory, and reports; enforce inspections.
• Review timecards and assist with HR-related actions when needed.
• Mentor and develop team members and drive KPI performance.

Skills

Guest service

Communication

Leadership

Problem solving

Multi-tasking

Education

High School Diploma or GED

Tools

POS systems

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

Job Summary

The Assistant Site Leader is responsible for overseeing the daily operations of the car wash site, ensuring exceptional guest service, operational excellence, team performance, safety, cleanliness, and profitability. This position leads and develops the site team while ensuring all operations are conducted in accordance with Tommy's Express franchise standards, company policies, and applicable employment regulations.

Position Responsibilities

• Oversee all aspects of the site including but not limited to:
• Accurately track and handle invoices for payment and record invoices in the Management App.
• Ensure that the work schedule is properly made (for 3 weeks in advance) and appropriate for projected sales, to ensure that you are meeting your labor budget.
• Ensure a safe, secure, clean, and well-maintained business operation
• Investigate and handle all guest-related complaints, issues, and ensure top-notch guest service in all operations.
• Perform all POS and computer related systems tasks
• Able to manage opening, mid, and closing shifts on a weekly basis
• Retain and create new guest relations
• Maintain unit, grounds, and car wash
• Must be proficient in all opening and closing tasks.
• Update inventory and reports as needed
• Communicate effectively all necessary business operations with leadership
• Enforce cleaning and thorough hourly inspections
• Properly assign team members in positions to provide efficient operation and quality service
• Guest damage/ incident claims: handle guests in a positive manner, collect data, assist with the completion of a claim, ordering parts, calling guests, etc.
• Drive for Top Level KPI's within the franchise community
• Ensure site follows Franchise standard of Tommy's Express operations
• Assist in ordering parts for the wash
• Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List
• Team Member Relations:
  • Following responsibilities
  • Manage team of direct reports and developing relationships
  • Following checklists
  • Providing team accountability
• Any additional tasks that pertain to benefiting the company and taking care of the guests
• Be an Ambassador for our Unlimited Club
• Professionally interview and hire the best qualified candidates based on the role responsibilities and federal labor guidelines
• Keep team members on task with clear, written, and measurable goals
• Properly handle disciplinary and human resources issues.
• Conduct team member performance evaluations and disciplinary actions.
• Create and deliver corrective actions with assistance from HR.
• Assist in mid-year and end of year reviews
• Review and approve timecards
• Unit Management: Ensure that all UKG responsibilities are complete
  • This may include scheduling team members in HRIS system.
  • This may include reviewing and approving team member timecards
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Training Responsibilities

• Train and onboard new team members on all team member positions, utilizing Tommy's U training tools and systems and verifying completion of all assigned training
• Ensure team members are knowledgeable on situational awareness and up to date safety procedures
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Develop Future Leaders on the following items
  • How to run a shift
  • How to make a schedule
  • How to handle and warranty request report
  • How to handle issues with team members and complete proper documentation
  • How to complete and manage the hourly position board

Position Qualifications

• 2 Years Assistant Managerial Experience
• Proven Experience in a successful guest service role
• Exceptional verbal and communication skills
• Must be able to problem solve and multi-task
• High School Diploma or GED

Work Environment & Physical Demands

This job operates in a retail car wash environment. Operating hours are Monday through Sunday from 7:00am - 9:00pm but may operate outside of standard hours due to maintenance and events. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work, with potential travel to assist other TXO locations.

• Able to work in a fast-paced environment
• Able to move inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
• Able to move equipment weighing up to 30 pounds.
• Able to work and commute in all weather conditions
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Travel

Travel to other Tommy's Express sites as needed.