Retail Shift Leader - Mission-Driven & Flexible Hours

Goodwill Southwest Florida; Clewiston (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Employee Assistance Program

Job summary

Goodwill Southwest Florida seeks a Retail Shift Supervisor to support the management team in the daily operation of the store. This role leads staff, drives sales, maintains merchandising standards, and ensures exceptional customer service while upholding Goodwill’s mission.

You will train employees, manage shift operations, and ensure safety, efficiency, and compliance with company policies. Flexible hours including evenings and weekends are required.

Qualifications

• High school diploma or equivalent required.
• One year of retail sales experience preferred.
• Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
• Ability to supervise and train employees in production, merchandising, checkout, and customer service functions.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Support management in daily store operations to meet sales and mission goals.
• Assist in achieving store sales, expense, profit, and Ecommerce revenue objectives.
• Maintain a safe, clean, and organized store environment.
• Educate customers and donors about Goodwill programs and mission services.
• Lead staff through weekly trainings and enforce performance standards.

Skills

Retail supervision

Leadership

Customer service

Staff training

Education

High school diploma or equivalent

Job description

Goodwill Southwest Florida seeks a Retail Shift Supervisor to support the management team in the daily operation of the store. This role leads staff, drives sales, maintains merchandising standards, and ensures exceptional customer service while upholding Goodwill’s mission.

You will train employees, manage shift operations, and ensure safety, efficiency, and compliance with company policies. Flexible hours including evenings and weekends are required.