Mission-Driven Retail Shift Supervisor

Goodwill Industries of Southwest Florida; Cape Coral (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

PTO & holidays

Employee discounts

Tuition reimbursement

EAP program

Job summary

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support the management team in the daily operation of the store. This role assists with achieving sales, expenses, profit, production, merchandising, customer service, and mission-related goals while ensuring compliance with company policies and procedures.

The Shift Supervisor provides leadership, training, and operational support to create a safe, productive, and customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• One year of retail sales experience preferred.
• Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
• Ability to supervise and train employees in production, merchandising, checkout, and customer service functions.
• Ability to work under stressful conditions with good judgment and patience.
• Ability to follow oral and written instructions.
• Ability to read, write, speak, hear, and perform basic math.
• Flexible schedule including nights, weekends, and holidays.
• Ability to bend, lift up to 40 pounds, and stand for long periods.

Responsibilities

• Maintain a safe, clean, and organized store environment.
• Assist in achieving sales, expense, profit, and revenue goals.
• Educate customers and donors about Goodwill programs and mission services.
• Sort, grade, and price merchandise; meet daily production goals.
• Maintain attractive displays and proper signage; follow pricing guidelines.
• Prepare and submit reports; manage store expenses and loss prevention policies.
• Support the physical operation of the store and maintenance needs.
• Supervise, train, and support employees; conduct weekly staff trainings.

Skills

Customer service

Leadership

Sales driven

Staff supervision

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Donation systems

Office computers

Telephone systems

Job description

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support the management team in the daily operation of the store. This role assists with achieving sales, expenses, profit, production, merchandising, customer service, and mission-related goals while ensuring compliance with company policies and procedures.

The Shift Supervisor provides leadership, training, and operational support to create a safe, productive, and customer-focused environment.