Retail Shift Supervisor

Goodwill Industries of Southwest Florida; Naples (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support the store leadership team in daily operations. The role focuses on driving sales, maintaining a safe and organized environment, and delivering excellent customer service while aligning with mission goals.

The ideal candidate will lead staff, manage merchandising, and help educate customers and donors about Goodwill programs. A flexible schedule including evenings and weekends is expected.

Qualifications

• High school diploma or equivalent.
• 1 year of retail sales experience preferred.
• Ability to supervise and train employees in production, merchandising, checkout, and customer service functions.
• Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Maintain a safe, clean, and organized store environment.
• Assist in achieving store sales, expenses, profit, and Ecommerce goals.
• Supervise and train staff to meet production and customer service standards.
• Sort and price merchandise and maintain displays per guidelines.
• Prepare reports and manage store paperwork and loss prevention policies.
• Foster effective communication through store meetings and ongoing interaction.

Skills

Leadership

Customer service

Sales goals

Training staff

Communication

POS systems

Education

High School Diploma or equivalent

Job description

Job Title: Retail Shift Supervisor

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support the management team in the daily operation of the store. This position assists with achieving sales, expense, profit, production, merchandising, customer service, and mission-related goals while ensuring compliance with company policies and procedures. The Shift Supervisor provides leadership, training, and operational support to create a safe, productive, and customer-focused environment.

Key Responsibilities:

Safety

• Maintain a safe, clean, and organized store environment through adherence to Kaizen principles, PPE requirements, safety procedures, facility inspections, incident reporting, and monthly safety meetings.
• Ensure all required store equipment is maintained in safe operating condition and support compliance with all safety standards and requirements.

Financial Results

• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals.
• Support efforts to increase customer count, average sales per customer, and sales per square foot in accordance with store objectives.
• Comply with all recycling and salvage procedures to maximize donation value and reduce disposal expenses.

Customer & Mission Services

• Ensure staff maintain positive relationships with customers and donors and resolve guest concerns in a timely and satisfactory manner.
• Help educate customers, donors, and the community about Goodwill programs and mission services.

Production & Merchandising

• Sort and grade merchandise, hang and price items according to established guidelines, and meet daily production goals.
• Maintain attractive merchandise displays, proper signage, inventory rotation, and compliance with all pricing, merchandising, and Good, Better, Best guidelines.
• Ensure all mission-related signage is properly displayed throughout the store.

Administrative

• Prepare and submit accurate reports, control store expenses, and ensure compliance with loss prevention policies.
• Complete required documentation, including DSRs, bank deposits, Kaizen inspections, facility checklists, meeting records, and other organizational reporting requirements.

Store Maintenance

• Assist with the physical operation of the store and premises.
• Submit maintenance requests according to company policy and maintain cleanliness of the sales floor, backroom, and exterior areas.

Staffing & Leadership

• Foster effective communication with employees through store meetings and ongoing interaction.
• Supervise, train, and support employees to ensure achievement of production, pricing, recycling, salvage, and quality control standards.
• Facilitate and participate in weekly staff training and educational sessions designed to improve knowledge, motivation, and performance.
• Establish and reinforce individual performance standards in alignment with organizational expectations.
• Ensure compliance with all company policies and procedures.
• Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.

Qualifications:

• High school diploma or equivalent required.
• One year of retail sales experience preferred.
• Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
• Ability to supervise and train employees in production, merchandising, checkout, and customer service functions.
• Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
• Ability to understand and follow oral and written instructions.
• Ability to read, write, speak, hear, and perform business-related mathematical calculations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds.
• Ability to stand for extended periods of time.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement