Retail Shift Leader: Drive Sales & Service Excellence

MINISO USA; Lancaster (Lancaster County); On-site; USD 17,908 - 30,307; Full time

Job summary

MINISO USA seeks a Shift Leader to assist the Store Manager with daily operations and provide exceptional customer service. This role is crucial in achieving business KPIs and creating a positive environment that promotes team engagement.

The ideal candidate should have at least 1 year of experience in a retail supervisory role and possess strong leadership skills. Responsibilities include training associates, managing store operations, and driving customer loyalty.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Ability to maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and point-of-sale systems.

Responsibilities

• Drive sales and exceed customer expectations.
• Assist in training sales associates for strong product knowledge.
• Support daily operations including cash handling and store maintenance.
• Open and close the store safely and efficiently.
• Resolve customer concerns and escalate when necessary.
• Support loss prevention efforts.

Skills

Leadership

Interpersonal skills

Conflict-resolution

Multitasking

Retail operations knowledge

Point-of-sale systems

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

MINISO USA seeks a Shift Leader to assist the Store Manager with daily operations and provide exceptional customer service. This role is crucial in achieving business KPIs and creating a positive environment that promotes team engagement.

The ideal candidate should have at least 1 year of experience in a retail supervisory role and possess strong leadership skills. Responsibilities include training associates, managing store operations, and driving customer loyalty.