Retail Shift Leader: Lead, Coach & Grow Customer Service

EZPAWN Arizona, Inc.; Tucson (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual Perfor m

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPAWN Arizona, Inc. in Tucson, AZ is looking for a Retail Shift Leader (Key Holder) to guide the team, deliver outstanding service, and promote a wide range of pawn items in a fast-paced store.

The role offers training, clear career paths, competitive pay, and benefits including health insurance, a 401(k) match, and generous time off, with potential for monthly bonuses based on performance.

Qualifications

• The ideal candidate demonstrates leadership and strong customer service skills.
• Ability to negotiate and manage responsibilities with time efficiency.
• Excellent communication and interpersonal abilities are essential.

Responsibilities

• Provide outstanding customer service and build relationships while promoting sales.
• Lead and coach Team Members and supervise store operations.
• Process loans and extensions and manage pawned items.
• Perform opening and closing store procedures and enforce policy.
• Support career growth through coaching and hands-on involvement.

Skills

Leadership

Negotiation

Customer service

Time management

Communication

Education

High school diploma or GED

Job description

EZPAWN Arizona, Inc. in Tucson, AZ is looking for a Retail Shift Leader (Key Holder) to guide the team, deliver outstanding service, and promote a wide range of pawn items in a fast-paced store.

The role offers training, clear career paths, competitive pay, and benefits including health insurance, a 401(k) match, and generous time off, with potential for monthly bonuses based on performance.