Retail Shift Leader: Lead & Grow in Pawn

EZCORP, Inc.; Tucson (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. is hiring a Retail Shift Leader (Key Holder) in Tucson to drive strong customer service and sales performance in a fast-paced pawn environment.

You will lead and coach team members, manage daily store operations, and process loans while maintaining excellent customer relationships and adherence to policies. This role offers clear career progression and competitive pay with bonus potential.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of supervisor/lead experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual is a plus.

Responsibilities

• Provide outstanding customer service and build relationships with customers.
• Promote sales and make deals for pawn items.
• Lead and coach Store Team Members and ensure smooth store operations.
• Perform opening and closing procedures and supervise daily activities.
• Process loans and extensions and set terms with customers.

Skills

Customer service

Leadership

Communication

Time management

Education

High school diploma or GED

Job description

EZCORP, Inc. is hiring a Retail Shift Leader (Key Holder) in Tucson to drive strong customer service and sales performance in a fast-paced pawn environment.

You will lead and coach team members, manage daily store operations, and process loans while maintaining excellent customer relationships and adherence to policies. This role offers clear career progression and competitive pay with bonus potential.