Retail Shift Leader: Drive Sales & Service Excellence

MINISO USA; Norman (OK); On-site; USD 17,908 - 30,307; Full time

Job summary

MINISO USA in Norman, Oklahoma, is seeking a Shift Leader responsible for assisting the Store Manager with daily operations, training associates, and ensuring exceptional customer service. The ideal candidate will lead by example, maintain store standards, and engage with customers to foster loyalty.

This position requires at least 1 year of relevant experience and offers competitive pay ranging from $13.00 to $22.00 per hour. Join our team to create a dynamic atmosphere that drives success.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Ability to maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead sales, meet store KPIs, and exceed customer expectations.
• Train and develop sales associates for strong product knowledge.
• Support daily operations like cash handling and merchandising.
• Ensure store appearance and stock levels are maintained.
• Open and close store while complying with safety procedures.
• Resolve customer concerns professionally.
• Support Loss Prevention policies.
• Process sales transactions efficiently.
• Participate in store promotions and sales events.

Skills

Leadership

Interpersonal skills

Conflict-resolution

Multitasking

Retail operations knowledge

POS systems proficiency

Education

High school diploma or equivalent; associate degree preferred

Job description

MINISO USA in Norman, Oklahoma, is seeking a Shift Leader responsible for assisting the Store Manager with daily operations, training associates, and ensuring exceptional customer service. The ideal candidate will lead by example, maintain store standards, and engage with customers to foster loyalty.

This position requires at least 1 year of relevant experience and offers competitive pay ranging from $13.00 to $22.00 per hour. Join our team to create a dynamic atmosphere that drives success.