Retail Shift Leader: Customer Service & Ops

CVS Health; La Puente (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

CVS Health in California is seeking a Part-time Shift Supervisor to support store management and drive operations, with focus on customer service and accuracy in merchandising. You will lead staff when managers are offsite and ensure opening/closing tasks are completed efficiently.

The role emphasizes supervising crews, resolving customer questions, maintaining store presentation, and enforcing policies while delivering a positive shopping experience for CVS customers.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
• High School diploma or equivalent preferred but not required.

Responsibilities

• Management: Work effectively with store management and crews and supervise the store's crew through directing and following up.
• Customer service: Assist customers, promote CVS service culture, handle relations per policy, maintain confidentiality.
• Merchandise/Presentation: Price merchandise, stock shelves, execute displays and inventory, reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health in California is seeking a Part-time Shift Supervisor to support store management and drive operations, with focus on customer service and accuracy in merchandising. You will lead staff when managers are offsite and ensure opening/closing tasks are completed efficiently.

The role emphasizes supervising crews, resolving customer questions, maintaining store presentation, and enforcing policies while delivering a positive shopping experience for CVS customers.