Retail Shift Lead (Full-Time)

Bethel Bakery; Brightwood (PA); Presencial; USD 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with profit sharing

Paid time off

Short-term disability & life insurance

Employee assistance program

Bakery discounts

Descripción de la vacante

Bethel Bakery in Bethel Park, PA is seeking a Retail Shift Lead. Start at $15.00–$16.50/hour with paid training and a structured career path that increases pay as you grow into higher Lead levels.

You’ll lead the storefront during shifts, train, and develop product knowledge while delivering exceptional customer service in a fast‑paced environment. Full‑time schedules with benefits at Bethel Bakery.

Formación

• At least 1 year of retail or customer service experience.
• Leadership or team‑lead experience is a plus!
• Strong customer service and communication skills
• Ability to work in a fast‑paced, team‑oriented environment
• Dependable, organized, and willing to learn
• Comfortable taking on additional responsibilities as you progress through our Lead career path

Responsabilidades

• Opening and closing the bakery and completing required security procedures.
• Handling cash and operating the POS system accurately.
• Providing friendly, prompt, and professional customer service.
• Developing strong knowledge of our products, pricing, packaging, and seasonal offerings.
• Processing customer purchases and orders.
• Assigning tasks and providing direction to Retail Associates during your shift.
• Maintaining well‑stocked, clean, and appealing bakery displays.
• Supporting daily storefront operations and communicating needs to management.
• Helping ensure company customer service, food safety, and operational standards are followed.

Conocimientos

Leadership

Customer service

Communication

Team-oriented

Dependable

Organized

Willing to learn

Descripción del empleo

Bethel Bakery | Bethel Park, PA
$15.00–$16.50/hour based on experience | Structured career path with pay increases

Start as a Retail Shift Lead. Build Your Skills. Grow Your Career.

Looking for more than a typical retail job? At Bethel Bakery, our Retail Shift Lead is the first step in a structured career path designed to help you build your leadership, customer service, product knowledge, and bakery operations skills.

You’ll receive hands‑on training, coaching, and ongoing development as you learn our storefront. As you demonstrate proficiency and take on additional responsibilities, you’ll have opportunities to advance to higher Lead levels with increased pay.

Starting Pay: $15.00–$16.50/hour, based on experience

As a Retail Shift Lead, you’ll help lead the bakery storefront during your assigned shifts while providing excellent service to our customers. You’ll be responsible for:

• Opening and closing the bakery and completing required security procedures.
• Handling cash and operating the POS system accurately.
• Providing friendly, prompt, and professional customer service.
• Developing strong knowledge of our products, pricing, packaging, and seasonal offerings.
• Processing customer purchases and orders.
• Assigning tasks and providing direction to Retail Associates during your shift.
• Maintaining well‑stocked, clean, and appealing bakery displays.
• Supporting daily storefront operations and communicating needs to management.
• Helping ensure company customer service, food safety, and operational standards are followed.

How You’ll Grow

Once you successfully complete the required training and assessments for each role, you’ll receive a $0.50/hour pay increase. After you demonstrate proficiency in that role, you’ll be eligible for consideration for advancement to the next level.

Our Lead career path includes:

Customer Service Shift Lead-Additional $1.00/hour

Build on your Retail Shift Lead experience by developing advanced customer service, product knowledge, order-processing, and Call Center skills. This level expands your ability to assist with more complex customer needs and provides additional opportunities to support our Retail Associates and Retail Shift Leads.

Senior Customer Service Shift Lead-Additional $1.00/hour

Continue developing into one of our most experienced Leads. This level includes advanced Call Center training, complex customer orders and customer concerns, coordination between storefront and Call Center operations, and mentoring and supporting other Leads.

Advancement Is Based on Skills, Not Just Time

Moving to the next level isn't simply based on how long you’ve been in the position. Advancement is based on your ability to learn, demonstrate, and consistently perform the skills and responsibilities required at each level.

Our goal is to give you a clear path to grow your skills, responsibilities, and earning potential while building a career with Bethel Bakery.

What We’re Looking For

• At least 1 year of retail or customer service experience
• Leadership or team‑lead experience is a plus!
• Strong customer service and communication skills
• Ability to work in a fast‑paced, team‑oriented environment
• Dependable, organized, and willing to learn
• Comfortable taking on additional responsibilities as you progress through our Lead career path

Schedule

• Full‑time, 40 hours/5 days per week
• Monday–Saturday schedule, with one weekday off
• Rotating 8‑hour shifts (including opening and closing shifts)
  • Opening shifts begin at 6:30 a.m.
  • Closing shifts end at 6:30 p.m.
• Closed Sundays and major holidays
• Must be available during our busy holiday seasons
• 401(k) with profit sharing
• Paid time off
• Short‑term disability & life insurance
• Employee assistance program
• Bakery discounts

Bethel Bakery is an Equal Opportunity Employer. We encourage applications from all qualified individuals and are committed to maintaining a workplace free from discrimination in accordance with applicable Federal, State, and Local laws.

Full-Time/Part-Time Full-Time

Location Bethel Bakery - Bethel Park

Open Date 10/23/2026

This position is currently accepting applications.