Retail Shift Lead: Fashion Customer Experience

Everything But Water, LLC; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Additional benefits for eligibleAssoci

Job summary

Everything But Water is seeking a Key Holder at our Madison Avenue location. You will work with Store Management to support staffing, maintain brand standards, and deliver exceptional customer service using our selling model across shifts.

The role requires 2–4 years in retail, 1 year supervisory experience, ability to work nights/weekends/holidays, and strong interpersonal and communication skills. Physical demands include standing for long hours and lifting up to 15 pounds.

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 15 pounds
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Customer engagement

Interpersonal skills

Communication skills

Supervisory experience

Job description

Everything But Water is seeking a Key Holder at our Madison Avenue location. You will work with Store Management to support staffing, maintain brand standards, and deliver exceptional customer service using our selling model across shifts.

The role requires 2–4 years in retail, 1 year supervisory experience, ability to work nights/weekends/holidays, and strong interpersonal and communication skills. Physical demands include standing for long hours and lifting up to 15 pounds.