Customer-First Retail Shift Lead

Everything But Water, LLC; Westport (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Additional benefits

Job summary

Everything But Water in Westport is seeking a Key Holder to partner with Store Management in delivering exceptional customer service and maintaining brand standards. The role supports shift coverage and, at times, supervises Sales Associates to meet daily store goals.

You will engage customers confidently, uphold cleanliness and presentation, and model the company selling approach. Availability must include nights, weekends, and holidays; compensation includes 401(k), merchandise discounts, and

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Must be fluent in English (speak, read, write).
• Availability must include nights, weekends, and holidays.
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 10 pounds.

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Retail sales

Supervisory experience

Customer engagement

Interpersonal skills

English fluent

Job description

Everything But Water in Westport is seeking a Key Holder to partner with Store Management in delivering exceptional customer service and maintaining brand standards. The role supports shift coverage and, at times, supervises Sales Associates to meet daily store goals.

You will engage customers confidently, uphold cleanliness and presentation, and model the company selling approach. Availability must include nights, weekends, and holidays; compensation includes 401(k), merchandise discounts, and