Retail Shift Lead — Customer Service Champion

Everything But Water, LLC; Huntington Station (NY); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) participation

Merchandise discounts

Benefits for eligible associates

Résumé du poste

Everything But Water at Walt Whitman Shops is seeking a capable Key Holder to partner with Store Management in delivering outstanding customer service and maintaining brand standards. You will help cover shifts, supervise associates when needed, and drive sales while ensuring visual presentation remains top-notch.

The role requires 2–4 years in retail, at least 1 year in supervision, and availability for nights, weekends, and holidays. 401(k) participation and merchandise discounts are offered.

Qualifications

• 2–4 years retail sales experience.
• 1 year supervisory experience.
• Availability must include nights, weekends, and holidays.
• Fluent in English (speak, read, write).

Responsabilités

• Support Store Manager and ASM to cover shifts and supervise Sales Associates when needed.
• Consistently deliver exceptional customer service following the company selling model.
• Maintain brand standards for cleanliness, organization and visuals.
• Assist in achieving sales goals and align behaviours accordingly.

Connaissances

Customer service

Supervisory experience

Interpersonal skills

Communication skills

Stand and walk ability

Description du poste

Position Location: Walt Whitman Shops

The Key Holder, in partnership with the Store Management team, will create a customer centric environment through extraordinary customer service. Partnering with all Associates to support the Company’s customer service model, brand standards and operations is expected.

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly
  
  

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 10 pounds
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)
  
  

Everything But Water offers a competitive compensation package including 401(K) participation, merchandise discounts and additional benefits for eligible Associates.

Salary Range

$20.00 - $22.00

STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION!

Everything But Water is the largest specialty retailer of women’s swimwear and resortwear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.com. Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover-ups, and sundresses to jewelry, totes, sandals, and more.

Everything But Water is an Equal Opportunity Employer.